Question 1

How much does it cost and what does each package include?

Accepted Answer

Each package has its price listed in pesos and dollars, with the full list of what's included. Check the packages page to compare.

Question 2

How long is the visit?

Accepted Answer

It depends on the package. The minimum visit is usually three hours; packages with more activities can last five hours or more.

Question 3

What experiences are available today?

Accepted Answer

The banner on the home page shows today's experiences. Availability may vary by season, weather, or park logistics.

Question 4

Can I change my reservation?

Accepted Answer

Yes. Contact us by email or WhatsApp with your booking number at least 24 hours in advance. Subject to availability.

Question 5

Do you charge only via WhatsApp?

Accepted Answer

No. Any payment outside this website or an official PAIPAI ticket booth is not legitimate. We never request payments via WhatsApp or direct transfer.

Question 6

How long does the visit last?

Accepted Answer

You decide how long to stay. As a reference: PAIPAI ACCESS minimum 2 hours · TOTAL EXPERIENCE minimum 3.5 hours · PRIME EXPERIENCE minimum 5 hours. If you want additional activities, nearby experiences, or to enjoy our restaurants, your visit can last longer.

Question 7

At what age do children need a ticket?

Accepted Answer

Children need a ticket from 1 year of age.

Question 8

What is the Animal Surprise?

Accepted Answer

It's an educational experience where you'll meet a species selected by our keepers up close. Each visit can be different!

Question 9

Can I enter Capybara Village with any package?

Accepted Answer

Yes. All our packages include access to Capybara Village. The close capybara experience is purchased separately inside the center.

Question 10

What animals will I see on the Safari?

Accepted Answer

You'll see giraffes, zebras, buffalo, ostriches, deer, wildebeest, antelope, llamas, bighorn sheep, and many more species.

Question 11

Are ziplines included in all packages?

Accepted Answer

No. They're included only in TOTAL EXPERIENCE and PRIME EXPERIENCE. You can also add them separately during your visit.

Question 12

What are the requirements for adventure activities?

Accepted Answer

Age, height, and weight requirements vary by activity:
· ZipBike: Minimum height 1.20 m, maximum weight 90 kg.
· Zipline: From 4 years old, maximum weight 120 kg.
· Climbing Wall: From 4 years old, maximum weight 100 kg.
· Euro Bungee: From 3 years old, minimum weight 15 kg, maximum 80 kg.

Question 13

How far is PAIPAI from Ensenada?

Accepted Answer

About 30 minutes via the Ensenada-Tijuana highway (Km 84). From Tijuana, about 1 hour.

Question 14

How do I get there without a car?

Accepted Answer

If you're on a cruise, the Dream Experience includes round-trip shuttle from the port. For regular visits, we recommend renting a car or arranging private transportation.

Question 15

Are there restaurants inside the park?

Accepted Answer

Yes. We have several dining spots: Serengueti (main restaurant), Zoo Eat (fast food), and Jungle Bar. Outside food is not allowed.

Question 16

Can I bring pets?

Accepted Answer

Pets are not allowed in the center for the safety of our resident wildlife.

Question 17

What does the Dream Experience include?

Accepted Answer

Round-trip shuttle from Ensenada cruise port to Pai Pai Conservation Center, general admission, guided wildlife experiences including tigers, giraffes, primates and lemurs, and guaranteed return to port before all aboard.

Question 18

Is this a good shore excursion from an Ensenada cruise?

Accepted Answer

Yes. The Dream Experience is designed for cruise passengers arriving in Ensenada from Los Angeles, Long Beach and San Diego. The shuttle picks you up at the port and returns you well before all aboard time. Over 5 hours of wildlife and conservation activities.

Question 19

Where is the meeting point at Ensenada cruise port?

Accepted Answer

When you leave the cruise terminal, walk toward the white Museo El Caracol building. Our driver waits at the corner with a green PAIPAI flag, about 5 minutes from your ship.

Question 20

What is the shuttle schedule?

Accepted Answer

Arrive by 8:50 AM at Museo El Caracol, shuttle departs 9:00 AM sharp. Return: leaves Pai Pai at 2:00 PM, back at Ensenada cruise port around 3:00 PM.

Question 21

Will I make it back to my cruise ship on time?

Accepted Answer

Yes. The shuttle returns to Ensenada port by 3:00 PM, well before typical all aboard times. We monitor ship schedules and guarantee your return.

Question 22

How far is Pai Pai from the Ensenada cruise port?

Accepted Answer

About 30 minutes by shuttle. Our van picks you up at Museo El Caracol next to the cruise terminal and drives directly to the park on the Ensenada-Tijuana highway.

Question 23

Can I book independently or do I need to go through my cruise line?

Accepted Answer

You book directly through our website — no cruise line middleman. Independent booking means smaller groups and flexibility to choose your preferred cruise date.

Question 24

What should I bring?

Accepted Answer

Light comfortable clothing, closed non-slip shoes (required), sunscreen, hat and sunglasses. Travel light — there are no lockers for large backpacks or luggage.

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